Please take the time to read our refund policy. By using this website and the information provided, you confirm your understanding and acceptance of this policy.
Refund Policy
ABC Distributors is committed to bringing you quality products. If you feel let down by the products we supplied, please consider our Refund Policy which sets out our process for resolving any concerns you might have. We recommend you read our Refund Policy in full before purchasing to familiarise yourself with the details. Our Refund Policy is subject to our Terms and Conditions
Eligible Return Items
Returned items must be in the same condition (unused) in which they were sent, including having all original tags and packaging. If they arrive back to us in a damaged/used condition, we will not be able to issue a refund, so please make sure they are well packaged for transport.
We are unable to accept returns in the following circumstances:
- If you lose your goods, damage the item, or it has been stolen.
- Goods that are no longer in their original packaging in perfect condition.
- Orders that were shipped more than 10 days ago.
Returning an Item
If your order arrives and you decide it isn't just right you can return to us within 10 days of receipt.
Please contact us via the “Contact Us” page within 10 days of receipt of the product so we can book in the return. We will not accept returns without prior arrangement.
Please include:
Provide as much detail as possible about the issue(s) to ensure a speedy response.
If your request is eligible for a return, our support team will provide you with a returns identification code to insert into your package.
Additional Return Information
Once you receive your returns identification code, please make sure that you send us your package as soon as possible. In order for us to accept your return it must arrive at our facility within 10 days of us issuing your returns identification code. Please ensure that you place a copy of the returns identification code within the returned packaging.
Please ensure you package the order well – place the original packaging into a suitable envelope so it arrives at our returns facility in perfect condition – we cannot refund items that arrive damaged.
Once your returned product has arrived at our facility, our support team will view the item and refund you for the products (minus the original shipping fee). If you purchased your item with a promotional code giving you free delivery, the original delivery cost will be deducted from your refund.
If you would prefer a refund via PayPal/credit card, please let us know.
We regret that ABC Distributors cannot cover shipping costs to our returns facility.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in New South Wales.
